TERMS OF BUSINESS

Authorised Status:

Bartley Lydon Insurances Ltd is regulated by the Central Bank of Ireland as a Multi-Agency Intermediary under the Investment Intermediaries Act, 1995; and as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005. The Financial Regulator holds registers of regulated firms. You may contact the Financial Regulator on (01) 4104000 or alternatively visit their website on www.centralbank.ie to verify our credentials.

Statutory Codes:

Bartley Lydon Insurances Ltd is subject to and complies with the Consumer Protection Code, the Minimum Competency Code and the Fitness and Probity Standards. These Codes offer protection to consumers and can be found on the Central Bank of Ireland website www.centralbank.ie

Regulatory Status:

Bartley Lydon Insurances Ltd is regulated by the Central Bank of Ireland. Our regulator number is 2176.
Bartley Lydon Insurances Ltd is regulated by the National Consumer Agency as a credit intermediary. Bartley Lydon Insurances Ltd is a member of the Irish Brokers Association.

Services:

Bartley Lydon Insurances Ltd offer broad based advice on a fair analysis basis in relation to classes of non life insurance to consumers including but not limited to the following classes of business motor, household, commercial and other general insurance products and all aspects of life assurance products (Term Cover, Serious Illness and Permanent Health Insurance, pensions products, investments etc). Bartley Lydon Insurances Ltd will identify and select a suitable product producer and on receipt of your instructions we will transmit orders on your behalf to one or more product producers (a list which is available on your behalf)
As s credit intermediary Bartley Lydon Insurances Ltd can arrange premium finance in respect of those undertakings we are authorised to act.
We will also offer assistance to you in relation to processing claims, on policies taken out through with our firm. This assistance is provided either directly by our staff and/or with the assistance of an appointed loss assessor.
Important Notice: To ensure continuity of cover, where you have an existing policy which is due to expire and we have been unable to contact you, we may put continuing cover in force whilst awaiting your instruction. You will be liable for any premiums payable to the relevant insurer for the period of time between renewal and when we receive your instruction. You have the right not to avail of this service and should advise us accordingly.

Remuneration Policy:

Bartley Lydon Insurances Ltd is remunerated by a professional fee for the initial work activity and time spent in seeking the best terms, advice, product and product producer for your specific needs. An administration fee is also charged for the activity involved in the renewal of the policy and also any alterations that take place during and at termination of a policy. A scale of our fees is under noted. We are usually remunerated by commission received from the product producers for the work involved in placing an order and finalising the product with them on your behalf. (Some product producers do not pay a commission)
Bartley Lydon Insurances Ltd, in the case of life assurance where the firm is not in receipt of commission, will charge a service fee, confirmed and agreed with clients, depending on complexity of the transaction, time spent and nature and extent of the transaction.
In determining the fee applicable, factors such as specialist skills, complexity, value, risk, urgency and amount of commission receivable from the insurer will be taken into account. Bartley Lydon Insurances Ltd reserves the right to amend these fees should the complexity of the product require a higher fee. This will be confirmed and agreed with you prior to any increased charge being applied. Where external credit finance facility is arranged for clients to assist in premium payment, Bartley Lydon Insurances Ltd will receive up to 2.65% commission.

Conflict of Interest:

It is the policy of Bartley Lydon Insurances Ltd to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.

Complaints Procedure:

Bartley Lydon Insurances Ltd has in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a compliant within 40 business days.
All complaints should be directed in writing to Mr Bartley Lydon, Complaints Officer, Bartley Lydon Insurances Ltd. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman.

Disclosure of Information:

It is your responsibility to provide complete and accurate information for Insurers when arranging an insurance policy and/or where a Statement of Fact is completed on your behalf. Failure to disclose any material information to your insurers could invalidate your insurance cover; all/or part of the claim may not be paid.

Investor Compensation Scheme:

Bartley Lydon Insurances Ltd is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients loss, which is recognised as being eligible for compensation or €20,000.

Client’s Money:

Bartley Lydon Insurances Ltd will accept payments by cheque and cash in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act 1995. Payments must represent premium in respect of either a renewal of a policy, which has
been invited by an insurance undertaking or product producer or a proposal accepted by an insurance undertaking or product producer.

Credit Finance:

If you require credit terms, we may be able to arrange premium finance on your behalf, our list of Credit Finance appointments are available on request. Alternatively a monthly direct debit facility (if available) may be operated by the Insurance Company. We cannot accept installments paid to our office.

Credit Policy:

Bartley Lydon Insurances Ltd regrets that credit cannot be extended to clients in respect of premiums, initial, renewal or additional. Initial or first premiums must be paid at inception of cover and renewal premiums before the policy renewal date otherwise the Company will advise the insurance undertaking or product producer involved and cover will be cancelled.

Premium Handling & Receipts:

When receiving and transmitting orders in relation to insurance policies Bartley Lydon Insurances Ltd may accept payment from clients payable to itself where an insurance undertaking has invited renewal of a policy of insurance, or the proposal for insurance has been accepted by an insurance
undertaking. Bartley Lydon Insurances Ltd will issue receipts for each payment received pursuant to Section 30 of the Investment Intermediaries Act 1995 and such receipts will be retained in a safe place.

Data Protection:

Bartley Lydon Insurances Ltd is registered as a Data Processor under the Data Protection Act 1988, amended 2003. You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our
office holds about you and to have any inaccuracies in that information corrected.

Cancellation:

You, the customer can cancel your policy by notice in writing at any time. Provided that all reasonable charges pertaining to costs incurred by Bartley Lydon insurances ltd have been paid and provided that no incident giving rise to a claim has occurred in the current period of insurance, you
will be entitled to a proportionate return of the premium, for the unexpired period of insurance unless the policy is on a minimum and deposit basis and if this is the case, no return will be allowed on the policy and this will be noted on the policy schedule. If you cancel during the first year (outside of the cooling off period) short-term rates will apply, please see policy terms and conditions. In the case of cancellation of motor insurance you must return the certificate of insurance and windscreen disc to Bartley Lydon Insurances. Insurance companies normally reserve the right to cancel policies at any time by giving appropriate notice to your last known address. In the likely event of a policy being cancelled or lapsed we will charge a fee equal to the commission rebated to the company. Please refer to your policy terms and conditions.

Default Remedies:

Bartley Lydon Insurances Ltd actions in the event of default by the client are:
Product providers are entitled to withdraw benefit or cover on default of any payments due under any products arranged for your benefit. It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full. Some insurers may include as a term of the insurance a settlement due date or in some cases a warranty under the terms of which the premium must be paid to them by a certain date. We inform our clients of such requirements and the relevant date in good time to allow the payment terms to be met. Failure to comply with the terms of the warranty may mean that the insurers obligation under the policy will be terminated. We will automatically advise you of any payments outstanding on your policy and the consequences of failure to pay premiums. An outline of the action and remedies, which the relevant product producers may take in the event of default by a client, is included in the product producer’s policy document.

Insurers:

Bartley Lydon Insurance Ltd review and consider the financial security of insurance companies and underwriters in a professional manner. We do not and cannot guarantee the financial stability of any insurance company or underwriter.

Governing Law and Language:

The laws of Ireland form the basis for establishing relations between you and Bartley Lydon Insurances Ltd. All contracts, terms, conditions and communications relating to any policies you may enter with this firm will be in English. The terms set out above apply to any service provided to you after 20th October 2014 and should the firm change its terms you will be notified in advance.